- Nudge is working in partnership with Capgemini to take on three entry level Aboriginal IT Service Desk Engineers
- The successful candidates will undertake a variety of internationally recognised training courses in line with the IT industry
- You will work at Capgemini in their Perth Office in an IT support capacity for a number of their business partners.
- This is a great opportunity to EARN while you LEARN and break into the IT industry as well as office-based work.
Service desk Engineer – Entry level
The purpose of the role is to provide support to Capgemini’s business partner’s on their computer problems. This can include support for technical software, hardware and network solutions. Your tasks will include but not limited to:
- Help with the diagnosis of what the IT problem is
- Help/guide the customer to work through the solution or fix the problem
- work as part of a team of 5-10 people to provide the support to the customers
Skills, experience and knowledge
This is an entry level role – there is no expectations that you have worked in IT before. However there is an expectation that you are willing to learn how to do what is needed.
To better help you with this role and all you will learn Capgemini are looking for people who;
- Can get into the city for work (opposite Elizabeth Quays train station).
- Has experience in customer service (retail, hospitality or other roles where you are talking to a range of people in the community, or you feel comfortable talking to people over the phone).
- A keen interested in computers or tech – gamers are encouraged to apply! do you use a smart phone? can you solve most issues on yours?
- Able to communicate well both verbally and written
- Like to problem solve
- Can follow instructions (go through the initial trouble shooting lists)
- Can look things up on google – research how to do things
- Can work well in a team
- Is confident to ask questions when they don’t know. (e.g. Seek support and don’t try to do everything yourself – admit when you don’t know.)
- Can work in an open planned office (lots of desks and chairs in one large room)
What is a traineeship?
As part of this role you will be undertaking a variety of internationally recognised Information Technology and software training. A traineeship is a great way to become qualified by learning on the job from those who know the ropes. You’ll earn money while you’re gaining your Certificates, and get real workplace experience.
Who is Nudge?
At Nudge, we give young people looking to kickstart their careers and employers across Western Australia the personalised advice, tailored support and confidence they need to make traineeships work. For trainees. For employers. For the community and the greater good. Nudge is working in partnership with Tonkin Gap Alliance, WA Limestone and BMD for these exciting opportunities. Nudge will play a continued active role in the process, providing mentoring support to those successful applicants.
To apply you should:
- Identify as Aboriginal or Torres Strait Islander
- Be able to get to work each day in Perth
- Have time management and organisational skills
- have a friendly and kind personality
- be a good problem solver – happy to look for a solution.
- Can google for the things you don’t know and seek support if you can’t find the answer.
- Basic computer skills and ability to use MS Office Suite, including Excel, Word and PowerPoint are preferred but can be taught
- Positive, enthusiastic and flexible
- Reliable
- Good communication skills (talking and written)
- Ability to work in a team environment
- Interested in working in an office
- Willingness to listen and learn – prepared to ask questions
- Able to follow instructions
- Be willing to undergo a pre-employment medical including drug and alcohol test to attend some sites
- Be willing to provide a national police clearance – this is a requirement of the job.
